🌟 StarMeet Support

We're here to help

Contact Us

Email: support@kwbb.com

We typically respond within 24 hours.

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed by Apple. To cancel: Open your iPhone Settings → tap your Apple ID → Subscriptions → find StarMeet → Cancel Subscription.

How does the AI memory system work?

AI characters remember important details from your conversations (preferences, events, relationship context). This makes conversations more natural over time. You can view and manage memories in the Memory page within the app.

What are the membership benefits?

Members get: unlimited characters, unlimited messages, enhanced memory, priority responses, exclusive avatars, and gacha discounts. Monthly, quarterly, yearly, and lifetime plans are available.

How does the gacha system work?

Use "Moons" (virtual currency) to draw for new characters. Rarity rates: SSR 1%, SR 4%, R 15%, N 80%. Guaranteed SSR within 80 draws.

Are the AI characters real people?

No. All characters in StarMeet are virtual AI-generated personas. They are fictional and exist solely for entertainment purposes.

How do I delete my account?

Go to Settings in the app, then select "Delete Account." This will permanently remove all your data, including chat history and memories.

What languages are supported?

StarMeet supports Simplified Chinese, Traditional Chinese, English, Korean, and Japanese.